Customer Service

We hope we are able to address all your questions here and throughout our site.  If not, we are available to take orders and answer questions from 9:00 AM to 5:00 PM EST, Monday - Friday.  Our toll-free number is 800-621-FLAG.  Or, you may e-mail your questions to customerservice@aboutflags.com.  Please be as specific as possible and include any relevant order information in order to expedite an answer.  We will attempt to answer every inquiry by the end of the next business day.

How to Order

Please use only one ordering method below to avoid replicated shipments:

Ordering Online - The AboutFlags Shopping Cart

About Flags uses an online "shopping cart".  Your shopping cart holds all of your products until you are ready to actually purchase.  Don't worry, adding products to your shopping cart does not mean you have to buy them.
     Once you see a product you would like to purchase and personalize, simply click "Add to Cart".  It's that easy.  Your shopping cart page will display, showing you everything you have ordered so far.

• Quantities & Editing Your Order
  You may change the quantities of any item in your cart by clicking in the "Quantity" box and typing in a new number.  Verify the new quantities by clicking the "Update Cart" button.  Your order totals will recalculate and you may continue shopping.
       You can always change your product quantities at any time during your shopping process.  Nothing is set in stone until you actually finalize your order.  So, feel free to browse and take your time deciding on designs and styles for your personalized products.  There's plenty of opportunities to change things later.

• Removing Items
  To remove any item(s) from your cart, click the "Remove Item" button next to the item you want to remove..  You may also click "Empty Cart" to remove all the items from your cart at once.

• Viewing Your Cart
  Any time you want to see your current order so far, click "View Cart" at the top of the screen.

• Checking Out - Finalizing Your Order
  When you are finished shopping, click the "Checkout" at the top of the screen and follow the instructions.

Alternative Ordering Options

If you choose to order from one of the following alternate methods, please do not order online also.  This will insure that you do not receive a double order.

• By Phone
  Call our toll-free number, 800-621-FLAG, in the continental United States, Monday - Friday, 9:00 AM - 5:00 PM EST. Outside the U.S., please call 215-513-2883.

• By Fax
  You may fax your credit card orders to 215-513-2885, 24 hours a day, seven days a week. Please provide all requested information, especially your phone number. Faxed orders are processed within 24 hours. For confirmation on faxed orders, call our toll-free number.

• By Mail
  Send orders to:
  ABOUT FLAGS, INC.
  189 Carriage Court
  Harleysville, PA  19438-1766
  Personal check or credit card number must be received before order can be processed.  Sorry, no COD's.

Turnaround

Most orders are executed and shipped within 1 - 5 working days. Please allow 1 - 6 working days for regular ground delivery in the United States. Please let us know if a definite delivery in-hand is required.

Privacy Policy

About Flags appreciates your patronage and respects your privacy.  Any information that you provide to us is used only to process your order(s), reply to your questions, and to improve your future experiences with our Web site.  We will not share your personal information, such as your name, address, e-mail address, phone number, or credit card information, with anyone for any reason, unless required to by law.

Security Policy

About Flags uses technology called Secure Socket Layer (SSL) to encrypt any personal information you transmit to us online.  The information is encrypted on your computer and decoded after it reaches About Flags' secure server. This information cannot be decrypted during transit.
     If you are still nervous about ordering online, once you have selected your products we encourage you to call us at 800-621-FLAG and we will be happy to place your order for you over the phone, or see Alternative Ordering Options above.

What Information We Collect and Why

We collect personal information primarily so that we may process your order.  In addition to personal information collected for purposes of processing your order, we may ask for the following information:

• Billing and Shipping Information
  During the checkout process, we ask for certain personal information - name, address, e-mail, telephone number and credit card information - all of which are necessary for us to process your order and ship it to you.  Basic personal information such as name, address and telephone number, but not credit card numbers, may be transmitted to contracted third parties (UPS, FedEx, etc.) solely for the purpose of shipping your order.  As described above, ordering with About Flgas is safe and secure because we use Secure Socket Layer Technology which encrypts the information you send to us. This information cannot be decrypted during transmission and is decoded on About Flags' secure server, which cannot be accessed by 3rd parties.
       About Flags may also use this information to send you brochures, catalogs, or other announcements via postal mail.

• E-mail Addresses
  During the checkout process, we collect your e-mail address.  Your e-mail address is used only so that you may receive offers and announcements via e-mail from About Flags, and is not forwarded to any third parties.
       At any time, you may modify your information by sending an e-mail to customerservice@aboutflags.com.  To stop receiving e-mail updates, send an e-mail to customerservice@aboutflags.com and type "unsubscribe" in the subject line of the message.

Cookies

About Flags uses a feature of your Internet web browser called a "cookie" to assign a unique identification to your computer.  Cookies are files that your web browser places on your computer's hard drive.  About Flags creates and then uses these cookie files to track your cart contents and to recognize you when you return to About Flags' site.  This saves you from having to re-input your billing and shipping information the next time you shop with us.
     Cookies cannot be used by About Flags to retrieve any personal information about you unless you have previously purchased from AboutFlags.  About Flags does not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you.
     In some instances, your browser may have been set to not accept cookies.  If so, you will see a message when the About Flags web site tries to access any cookies.  By default, most all browsers are setup to accept cookies when first installed.  If yours is not, you can change your cookie settings usually in the "Security Options" or "Preferences" section of your browser.

Shipping

Shipping Policies

• UPS will not ship to a Post Office box.  Please provide street address in the "Ship To" box during checkout.

• For shipments to Alaska, Hawaii and Puerto Rico an additional $6.95 freight surcharge per order will be added to the above charges.

• Certain overweight and oversize items may cost between $5 and $20 more to ship.  We will contact you for approval prior to shipment.

• We will give shipping charges to you via e-mail for shipment outside of the United States and request your approval prior to shipment.

Sales Tax
We are required by law to charge 6% sales tax to all Pennsylvania residents.

Return & Cancellation Policies

All returns or exchanges must be made within 30 days of receipt.  Products must be returned in new condition in their original packaging.  Custom orders are not returnable.
     You may cancel your order if it has not shipped yet by e-mailing orders@aboutflags.com, or call us at 800-621-FLAG.   Please include your Order Number in your e-mail or have it handy when you call.

Customer Restrictions

Due to U.S. government restrictions, currently About Flags does not ship items to any of the following countries: Cuba, Iran, Iraq, Libya, North Korea, Sudan and Syria.

Payment Options

We currently accept Visa, MasterCard, Discover, and American Express for all orders online.  Personal Check and Money Orders may be used for orders via postal mail.